Ross connects to where your files already live: Google Drive, Clio, or a folder on your computer. It reads every new filing, medical record, and court notice that arrives, checking on its own every 15 minutes, and your client gets a plain-English text once you've approved it. No chasing. No "any updates?" calls.
Client communication software for personal injury law firms — built on your Google Drive or Clio, with attorney approval before a client hears anything.
$900 / month + $79 per active case · 20-case minimum · one-time onboarding · cancel anytime
We're told when our coffee is ready. When a package is one stop away. When dinner leaves the restaurant.
Yet a client with a life-changing legal matter can wait weeks without hearing a word.
Legal communication should meet the expectations of the world your clients already live in.
Keeping a client informed is real work, and today it's invisible: unbilled, easy to skip on a busy week, and quietly expensive when it slips.
Every "any updates?" call is time nobody bills. Every status text a paralegal drafts starts with reading the file first. It runs all week and lands on no invoice.
Clients rarely file a grievance over the verdict. They file it because no one told them what was happening. Communication, not the case result, is what most often turns a client against a firm.
Referrals are the lifeblood of a personal-injury practice. Every client who felt ignored is a referral you never hear about, a loss you can't see because it never arrives.
Great lawyers lose clients over communication, not legal work.
Ross connects to the folder where a client's documents already live, then checks it on its own every 15 minutes. When a new document arrives, Ross reads it, drafts the update in plain English from your approved template library, and holds it for you. Your client hears from you the moment:
Connect your firm's Drive once and bind a client's folder to their matter. Ross brings across every document it hasn't seen, reads it, and drafts the update. After that it keeps checking the folder every 15 minutes, so a document that lands overnight is drafted and waiting for you in the morning. Nothing to re-file, nothing to email yourself.
Ross reads new matter documents in memory and drafts the update. The file itself never leaves Clio and is never stored by us. The Clio integration unlocks upon paid pilot. We register the connection and map your matters with you.
Point Ross at the folder in your browser, or drag the documents in. Ross reads them and drafts the same update. A folder on your own machine is readable only once you hand it over, so that step stays yours; everything after it is Ross's.
Whichever way a document arrives, a new badge appears beside the client's name. Open it to read what Ross found in the document and the message it drafted.
A settlement figure, a deadline, anything that needs your client to act, none of it ever sends on its own. It stops, and it waits for an attorney to approve it. That single rule is what makes the automation safe to hand you rather than something to fear, and you can read exactly how much a human reviews in the modes below.
A three-attorney firm that has never let software talk to a client wants to read every word. A firm sending fifty check-ins a week will not hand-approve fifty text messages, and pretending otherwise is how a tool goes unused. Both are right, so your firm picks. Switching is one click, and one click back, with no gate and no call with us.
Every outbound message waits for an attorney. Ross drafts the list; you read it and send the batch with one button. Nothing reaches a client unread.
Routine updates, welcome texts and "still working on it" check-ins, send on their own. Status changes and referral follow-ups wait for you.
Every message type this firm has turned on sends on the client's cadence. You maintain the case folder; Ross does the drafting. Anything an attorney must see still reaches you.
A mode can only ever subtract. It never grants a category the firm hasn't already earned and deliberately switched on. Earning one means the record shows it: 50 of that message drafted, every one approved by a human, and not a word edited. An edit is proof the draft was wrong, so it resets the case for automating that category. Switching it on requires reading the specific risk and typing it back, verbatim, and who did it is recorded with the exact text they were shown. None of this makes automation safe. It makes the decision narrow, earned, deliberate, reversible, and on the record.
Client communication is the job Ross is bought for, and it is the job the rest of this page is about. It is not the whole list. Running a personal-injury matter also means a docket, the medical records, the demand, and the trust ledger, and those are in the box at no extra tier - because a status update is only as good as the case file it was read from.
Every firm sees the same list. What runs today is marked live. What we connect with you during onboarding is marked pilot. What's coming is on the record as roadmap, never sold as shipped. So you know exactly what you're buying before you sign.
Roadmap items are commitments of direction, not ship dates, and are never billed as if they were live. If this page says Included, the code makes it so. That is the same promise as Safeguard 07 below.
We're gathering information to improve our product and our processes: how a firm actually receives documents, what a client asks when they call, and where the current answer wastes an afternoon. Those conversations decide what gets built next.
A tool that's right 90% of the time and silent about the rest is worse than no tool. Ross makes every risky action deliberate, disclosed, and reversible. The dials above only ever choose among things a person already wrote and approved, which is what makes them safe to hand you.
The case update, the one message where a model has any say in what gets said, is permanently ineligible for automation: not by setting, not by override, not by an admin who is sure. Automation reaches fixed templates your firm wrote, and nothing else. Settlement figures, deadlines, adverse rulings, and anything asking a client to act never become a draft at all. They stop at triage and escalate to an attorney.
Every draft, edit, approval, and send lands on a hash-chained audit log with an integrity check that flags accidental changes: who, what, when. Exportable end to end.
No case data reaches a remote model until it clears the egress gate. That means a document, or any text pulled from one. PHI is gated unless a BAA is on record. The gate runs before any transmission, and nothing leaves until every check passes.
Any message that can send on its own is limited to your approved template library. The model selects a variant or escalates; it never writes one. A case-update draft is model-written and always reviewed and approved by an attorney before a client sees it.
Every read and write is scoped to your firm from the authenticated session, never from a request parameter a caller could tamper with. We test that isolation with cross-firm checks and can evidence it on request.
Ross does not read your case files until an attorney at your firm confirms a signed Business Associate Agreement is in place, and then switches document reading on. Both are recorded with that attorney's name and the date. Until they happen Ross still imports, sorts, and files what lands in your Drive folder — the client update just uses wording your firm wrote instead of a summary of the document. Nothing is silently upgraded: no default, no trial, no setting we flip for you.
If the page says it, the code makes it so. Aspirational controls are marked roadmap, not shipped. We describe enabling controls, not a bare "HIPAA certified."
Happy clients leave five-star reviews.
Five-star reviews become referrals.
Referrals grow your firm.
One flat platform fee, plus a charge per active case, plus a one-time onboarding fee. No per-user tiers, no annual lock-in. Drag the slider or type your caseload to see your firm's monthly total.
Only matters open in Ross this month are billed. Plans start at 20 active cases and there is no upper limit.
A matter you're covering in Ross for the billing month, billed for every month it stays open. You choose how many active cases your plan covers and adjust that as your caseload changes; plans start at 20 and stop nowhere - type the number you actually carry, whether that is 40 or 4,000. There are no per-user seats, so you're billed for caseload, not headcount.
There is a one-time $3,500 onboarding fee, billed on your first invoice. It covers connecting Drive or Clio, mapping your folders, and building your template and consent library with you. There is no contract: billing is month to month after that, and you can cancel whenever.
Never. Bring your whole firm: attorneys, paralegals, admins. Roles are enforced, but every seat is included.
Not from Google Drive or Clio: connect those once and Ross reads the client's folder or matter in place, and a Clio document is read in memory and never stored. Clio unlocks upon paid pilot and we connect it with you; Drive is self-serve today. For files on your own computer, you point Ross at the folder in your browser or drag them in, because a web page cannot read your drive until you hand it over. After that the work is identical either way.
Documents pass an egress gate before any storage or model call, and PHI requires a signed BAA. Your data is isolated to your firm and yours to export.
One click, any time, no gate and no support ticket. Turning a category on is the step with a ceremony, because that's the step that removes the human. Going back to reading everything never is.
Lookup time goes first: instead of a paralegal opening and reading every new document to draft a status update, Ross reads the incoming document and extracts the event. Approving the pre-drafted text becomes the entire task. The money follows only once a category is earned and you've chosen to let it run, which is a decision your firm makes on its own evidence, not a number we can promise you here.